When technology progresses, its innovation is very rarely self-contained. When it comes to artificial intelligence (AI), it has seen implementation in anything from entertainment to businesses. Healthcare is no different, as AI chatbots have become commonplace amongst health systems and provider groups. However, the capability of AI agents in healthcare far surpasses simple text-based responses. So how exactly is AI helping healthcare businesses?
It excels at capturing data from a variety of document types, such as insurance card from an ID card or referral order. It also has much more active participation as it can also request prior authorization, request prescription refills, and process inbound referrals. This overwhelming utility combines to over 50 hours saved and a 20% increase in revenue. For these reasons, roughly 66% of physicians have used AI in some form as of 2024.
Unfortunately, not every AI is up to the task. Many of the most popular AI are difficult to work with and are not HIPAA compliant. Furthermore, many AI’s are ‘public-facing’ meaning they can only access publicly available information and cannot be tailored to your business.
However, this issue is tackled by companies like Orbit Healthcare. Orbit AI, for example, was built with the customer experience in mind, so it takes the load off administrative tasks to maximize the amount of time your patient talks with a real person. Furthermore, it can also work with your staff, to make sure productivity is maximized for your business. Regardless of what kind of patient you serve, adopting an AI will give your business the boost it needs.
Source: Orbit Healthcare