Companies require many hands on deck to reach their goals. One important role is that of the Second-in-Command, or COO. The COO complements the CEO and supports them in a variety of ways. Some COOs are executors, focusing on carrying out strategies and reaching daily goals. Other COOs act as a partner, co-leading with the CEO to boost effectiveness.
There are many other ways that COOs can provide support as well.
Despite the utility of the COO, modern COOs face many challenges. They often lack a standard job description, which can create confusion about the role. They face mounting pressure but often have to juggle numerous tasks without proper training. This inhibits COOs from focusing on important long-term plans.
In order to be successful as a COO, three traits are important: acuity, organization, and process and structure. Acuity means that the COO can easily grasp complex ideas and handle multiple tasks at the same time. Organization revolves around defining priorities and setting aside the right amount of time for various tasks. Finally, process and structure refers to the ability to reduce complexity through systematized processes, as well as being consistent.
Proper training can instill these attributes in COOs. COO Coaching is one method of equipping COOs with important skills and can boost individual performance by 70%. Finding ways to train and support COOs can increase a company’s overall productivity and profit.
COOs are an important part of a well-functioning company. Currently, many COOs face challenges, making it even more important to dedicate resources to supporting COOs and instilling them with the skills they need to succeed.
Source: Diane Integrates